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Free Shipping on orders over $99.00.
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FAQs

When will I see my order?: All orders placed are made to order by hand. This process can take up to 14 days to complete. You will receive a tracking number and dispatch information within 14 days of placing your order. Generally we dispatch order within a few business days.

What is it made out of?: Our products are made out of an eco-friendly non-toxic material.

How is it made?: Our products are all made by hand, right here in Adelaide. We make all the chips by hand, mix the product by hand and sand each product by hand. We put a lot of time and love into each product.

Do you do custom orders?: We love custom orders, We love bringing our clients ideas to life. Just add the item to the basket and select custom. Do you have another idea in mind that's not currently listed or want multiple items? That's easy! Just contact us via the contact us page. Customer orders are made to order so please allow 10-14 days before we dispatch your order.

Why does each product look different to one another?: Every item is made by hand and is hand sanded, so there will be variations between pieces, but this just makes your piece one of a kind!  

How do I care for my purchase?: All our products are sealed with a water resistant sealer however are not water proof. We recommend to clean all  products with a soft, damp cloth and gentle soap. They can still absorb liquids and waxes causing marks and stains, It is advised to clean any spills as soon as possible to reduce the risk of staining. Our products are not dishwasher or microwave friendly. But don't worry we include a care instructions card in each order when we send it out.

What are the air bubbles in my product?: There might be some air bubbles on our products, as much as we try to limit these, it is normal for air bubbles to be present on the bottom of our products. From time to time there can be air bubbles on the front of the products but these are often removed through the sanding process.

Are these products food grade?: Our products have not been tested for food safety. 

Do you offer wholesale discount?: Yes we do! Please contact us via the contact us page to discuss.

What is your shipping policy?: Your order will be shipped with in 2 weeks of your order, unless stated otherwise during the order process i.e. if you have ordered a pre release item. Please note due to the on going COVID-19 pandemic and the use of Australia post there may be some delays however you will be provided a tracking number when your order has been dispatched so you will have piece of mind knowing where your order is.

What is your refund policy?: If there is a major issue with a product you receive, please get in touch with us immediately so we can attempt to resolve the issue for you. We do not provide refunds on custom pieces. Unless there is a major defect.